Carly's Nonverbal Blog On a Stick

When Vendor relations go sour

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Hi All:

I know it's been awhile since I posted a blog entry so here we go. In today's entry we're going to talk about when relations with vendors go sideways especially when there are special need involved. This is a true story from my archive.

I was enjoying my time at a local panera bread cafe and the were treating me well. To help facilitate this, I had my Customer Advocate (CA) Jennette call before I even left the office to let them know I'm on my way and what accommodation I need. Such accommodations include being in a reserved area of the restaurant, unlimited free drinks, and other little tweaks to workflow. One day, my CA calls in and the general manager just tares into her by asking her a lot of questions and demanding things and threatening to call the lawyers, all was fine and this lady just had a sour attitude. Due to this attitued, Jennette and Siri (a.k.a. Krystal) sent down an order for all employees to avoid this restaurant for the way they are treating our customers with special needs. What do you think of all of this? Do you think they've gone too ffar, do you think the manager is right? Do you think such an order is justified? let me know in the comments below.

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